Maggie Le Blanc
About Maggie Le Blanc
Maggie Le Blanc is a Collections Specialist with over 20 years of experience at Sparklight, where she assists in managing complex billing issues and ensures compliance with collection agencies. She has held various customer service roles, including positions at Amarillo National Bank and Cable ONE, and has studied Business Administration and Management at Grayson County College.
Current Role at Sparklight
Maggie Le Blanc has been employed at Sparklight as a Collections Specialist since 2004. In this role, she assists the Director of Credit and Collections with complex billing issues. Her responsibilities include ensuring compliance with collection agencies and vendors, which is essential for maintaining operational integrity. Additionally, she has played a key role in maintaining the accuracy of the subscriberwise report, contributing to the overall efficiency of the collections process.
Previous Experience in Customer Service
Before joining Sparklight, Maggie Le Blanc gained extensive experience in customer service roles. She worked at Amarillo National Bank as a Customer Service Representative from 1999 to 2003, where she developed foundational skills in client relations. Following this, she served at Cable ONE in various capacities, starting as Lead CSR from 2003 to 2012 and later as Customer Service Manager from 2012 to 2014. These positions helped her refine her customer service and management skills in the telecommunications sector.
Educational Background
Maggie Le Blanc completed her secondary education at Borger High School, attending from 1991 to 1994. She furthered her education at Grayson County College, where she studied Business Administration and Management from 2013 to 2014. This educational background has equipped her with knowledge applicable to her roles in customer service and collections.
Career Timeline
Maggie Le Blanc's career spans several years in customer service and collections. She began her professional journey at Amarillo National Bank from 1999 to 2003, followed by a long tenure at Cable ONE from 2003 to 2014. Since 2004, she has been with Sparklight, accumulating over 20 years of experience in the field. Her career reflects a commitment to customer service and operational excellence.