Martin P.
About Martin P.
Martin P. is an Advanced Technical Specialist Dispatcher currently employed at Sparklight in Phoenix, Arizona, where he has worked since 2020. He has over 15 years of experience in technical support and IT operations, with a background in the lumber and construction industry.
Current Role at Sparklight
Martin P. currently serves as an Advanced Technical Specialist Dispatcher at Sparklight, a position he has held since 2020. In this role, he is responsible for providing technical support and troubleshooting for various IT operations, including data transmissions and network segments. His expertise extends to mainframe and AS/400 monitoring, ensuring efficient client support.
Previous Experience at Sparklight
Prior to his current role, Martin P. worked at Sparklight in several capacities. He served as a Technical Care Specialist II for seven months in 2014 and as a Dispatcher from 2014 to 2020, accumulating six years of experience in the company. Additionally, he held the position of Solutions Specialist I from 2011 to 2014, contributing to his extensive knowledge of technical support and customer service.
Background in IT and Technical Support
Martin P. has a diverse background in IT and technical support, having worked in various roles across multiple organizations. His experience includes positions as a POS Help Desk/Merchant Customer Service representative at First Data Merchant Services and as a Technical Support Representative at West Interactive. He also worked as a Help Desk Coordinator at MIHS and as a Technical Process Specialist at Early Warning Services, focusing on fraud and risk management products.
Education and Training
Martin P. studied at ITT Technical Institute, where he achieved an Associate's degree from 2002 to 2005. Initially considering a degree in CAD, he ultimately chose to focus on Networking, which has informed his career in IT. His educational background supports his technical expertise and ability to provide effective solutions in his roles.
Volunteer Work and Community Involvement
Since 2009, Martin P. has been actively volunteering at Southwest Job Network (SJN), dedicating 15 years to community service. He has also participated in various volunteer projects, including a PCA Project with HandsOn Greater Phoenix in 2010. His commitment to volunteer work reflects his dedication to supporting his community while enhancing his professional skills.