Patricia Hackworth
About Patricia Hackworth
Patricia Hackworth is a Customer Service Manager at Sparklight, where she has worked since 2023. She has extensive experience in customer service and healthcare, having held various roles at organizations such as Good Samaritan Hospital and UnitedHealthcare.
Work at Sparklight
Patricia Hackworth has been employed at Sparklight since 2021, initially serving as a Senior Customer/Technical Care Advocate in a remote capacity. In 2023, she transitioned to the role of Customer Service Manager, where she has been working for 11 months on-site in the United States. Her responsibilities include overseeing customer service operations and ensuring high-quality support for Sparklight's clients.
Previous Experience in Healthcare
Before joining Sparklight, Patricia Hackworth worked at Good Samaritan Hospital as a Patient Support and Reimbursement Specialist in Oncology from 2014 to 2015. She also spent five years as a Medical Underwriter at UnitedHealthcare from 2009 to 2014. These roles provided her with extensive experience in patient support and healthcare administration.
Education and Certifications
Patricia Hackworth studied at Good Samaritan Hospital, where she achieved Lean Six Sigma certification in 2014. She also attended Rowan County Vocational School in Morehead, Kentucky, where she studied Business and obtained a Business/Clerical qualification. Additionally, she graduated from Prestonsburg High School in Prestonsburg, Kentucky, earning her High School Diploma.
Long-term Commitment to Ministry
Patricia Hackworth has been actively involved with the National Association of Christian Ministers since 2006, serving as a Minister for 18 years in Lawrenceville, Illinois. This role reflects her commitment to community service and spiritual leadership.
Current Role at UnitedHealth Group
In addition to her work at Sparklight, Patricia Hackworth has been employed at UnitedHealth Group as a Claims Representative since 2015. Her role involves processing and managing claims, contributing to her extensive background in healthcare and customer service.