Savannah Heimbuecher
About Savannah Heimbuecher
Savannah Heimbuecher is a Field Technician at Sparklight in Sherman, Texas, where she has worked since 2021. She has developed skills in customer service and technical support, and has experience in leading teams and enhancing technology use in educational settings.
Work at Sparklight
Savannah Heimbuecher has been employed as a Field Technician at Sparklight since 2021. In this role, she has accumulated three years of experience in Sherman, Texas. Her responsibilities include providing technical support and customer service, which are essential for maintaining customer satisfaction and resolving technical issues.
Education and Expertise
Savannah is currently pursuing a degree in Information Technology Systems at The University of Texas at Dallas, with an expected completion date in 2024. Her education has equipped her with a foundational understanding of technology and its applications, complementing her practical experience in the field.
Background
Prior to her role at Sparklight, Savannah worked at Wills Point High School as a Team Lead Intern from 2019 to 2020. During this internship, she led a seminar aimed at enhancing the technological skills of over 60 staff members. Additionally, she gained experience in customer service and technical support during her school internship, where she documented technical issues and solutions.
Technical Skills Development
Savannah developed her technical skills through hands-on experience in fixing and repairing various technology products, including Chromebooks, Android tablets, and projectors. This experience was gained during her school internship, where she also utilized tools such as Google Sheets for documentation purposes.
Previous Work Experience
Before her internship roles, Savannah worked as a Food Server at IHOP for three months in 2019. This position helped her develop essential customer service skills, which she later applied in her technical support roles.