Shaniqua Johnson, MBA, Csm®
About Shaniqua Johnson, MBA, Csm®
Shaniqua Johnson is an EPMO Business Analyst at Sparklight, where she collaborates with multiple business units to design project scopes and refine functional requirements. With a background in project management and technical supervision, she has contributed to significant transitions and process improvements in her roles.
Work at Sparklight
Shaniqua Johnson has been serving as an EPMO Business Analyst at Sparklight since 2021. In this role, she collaborates with over 15 business units to design project scopes and refine functional requirements. Her work ensures that projects align with the overall business needs of the organization. Prior to her current position, she worked as a Technical Care Center Supervisor at Sparklight from 2017 to 2021, where she led the transition of contact centers to the Nice CxOne solution, impacting over 2,500 associates across five family brands.
Education and Expertise
Shaniqua Johnson holds a Bachelor of Arts in Political Science and Criminal Justice from Southern Arkansas University. She furthered her education by earning a Master of Business Administration (MBA) with a focus on Project Management from Capella University. Her educational background provides her with a solid foundation in both analytical and managerial skills, which she applies in her current role as an EPMO Business Analyst.
Background
Before joining Sparklight, Shaniqua Johnson worked as an Office Manager at The Design Group (TDG) from 2012 to 2016. In this position, she was responsible for various administrative tasks and contributed to the smooth operation of the office. Her diverse work experience has equipped her with a range of skills applicable to her current role in business analysis.
Achievements
Shaniqua Johnson played a key role in the US Bank Platform Migration by documenting 'as-is' use cases and facilitating User Acceptance Testing for nearly 1 million customers. She also developed requirements traceability matrices and facilitated tech trials for new product launches in the Reach Mobile/Eero Device Implementation project. Additionally, she restructured internal processes related to business analysis by updating templates and incorporating new documents to ensure consistency across business units.