Shasta Franklin
About Shasta Franklin
Shasta Franklin serves as the Billing Development Manager at Sparklight, where she has worked since 2020. With a strong background in technical support and extensive experience in the telecommunications industry, she has developed expertise in Voice over IP technology and customer relationship management.
Work at Sparklight
Shasta Franklin has been employed at Sparklight since 2020, serving as the Billing Development Manager. In this role, she oversees billing processes and development initiatives, contributing to the overall efficiency of the billing system. Her responsibilities include managing billing operations and ensuring customer satisfaction through effective billing practices.
Experience at Cable ONE
Shasta Franklin has extensive experience at Cable ONE, where she held multiple positions. She worked as a Senior Software Specialist from 2012 to 2016, focusing on software solutions in the telecommunications sector. Following this role, she served as a Software Quality Assurance Engineer from 2016 to the present, ensuring the quality and functionality of software products. Additionally, she worked as a Lead Customer Service Representative from 2006 to 2012, enhancing customer service operations.
Education and Expertise
Shasta Franklin earned a Bachelor of Science (BS) degree in Interdisciplinary Agriculture from Texas Tech University, completing her studies from 1997 to 2001. Her educational background complements her expertise in the telecommunications industry, particularly in Voice over IP (VoIP) technology. This knowledge is essential for her roles in software development and quality assurance.
Technical Support Background
Shasta Franklin has a background in Technical Support, where she provided solutions and assistance for various technical issues. This experience has equipped her with problem-solving skills and a deep understanding of customer needs, which she applies in her current roles in billing and software quality assurance.
Skills in Customer Relationship Management
Shasta Franklin possesses strong skills in Customer Relationship Management (CRM). Her expertise in CRM enhances customer interactions and satisfaction, which is crucial in her roles within the telecommunications industry. This skill set supports her efforts in improving customer service and billing processes.