Sierra Pickard
About Sierra Pickard
Sierra Pickard serves as the Lead Customer Care Specialist at Sparklight, a position she has held since 2022. Previously, she worked as a Virtual Customer Advocate at Sparklight and as a Lead Youth Care Specialist at Great Circle.
Work at Sparklight
Sierra Pickard currently holds the position of Lead Customer Care Specialist at Sparklight, a role she has occupied since 2022. In this capacity, she oversees customer care operations, ensuring high-quality service and support for clients. Prior to this role, she served as a Virtual Customer Advocate at Sparklight from 2020 to 2022. During her time as a Virtual Customer Advocate, she provided assistance to customers, addressing inquiries and resolving issues effectively.
Previous Experience at Great Circle
Before joining Sparklight, Sierra Pickard worked at Great Circle as a Lead Youth Care Specialist from 2018 to 2020. In this role, she was responsible for providing care and support to youth in need, managing programs and ensuring the well-being of the individuals under her supervision. Her experience at Great Circle contributed to her skills in customer care and advocacy.
Career Progression
Sierra Pickard's career reflects a steady progression in customer care and support roles. Starting as a Lead Youth Care Specialist at Great Circle, she transitioned to Sparklight, where she first worked as a Virtual Customer Advocate. Her current position as Lead Customer Care Specialist marks a continuation of her commitment to enhancing customer experiences and support.
Professional Skills
Sierra Pickard possesses a range of professional skills relevant to customer care and advocacy. Her experience in both youth care and customer service has equipped her with strong communication and problem-solving abilities. She is adept at managing customer inquiries and ensuring satisfaction, which is essential in her current role at Sparklight.