Susan Kraayenbrink
About Susan Kraayenbrink
Susan Kraayenbrink is a Call Center Manager at Sparklight, where she has worked since 2018. With over 21 years of experience in operational and customer service roles, she focuses on process improvements and team collaboration.
Work at Sparklight
Susan Kraayenbrink has served as the Call Center Manager at Sparklight since 2018. In this role, she focuses on enhancing customer service operations and implementing process improvements. Her leadership involves collaborating with her team to explore structured and controlled enhancements in call center operations. With over six years at Sparklight, she has significantly contributed to the company's operational efficiency and customer satisfaction.
Previous Experience
Before joining Sparklight, Susan held the position of Departmental Manager at 1st Financial Bank USA from 2002 to 2009. She spent seven years in this role, where she gained valuable experience in operational management. Additionally, she worked at Gateway as an Associate Program Manager from 1993 to 2002, accumulating nine years of experience in program management and customer service.
Education and Expertise
Susan Kraayenbrink studied Marketing Management at Western Iowa Tech, where she earned an Associate of Arts degree. She furthered her education at Morningside College, studying General Counseling and obtaining a Bachelor of Science degree from 1991 to 1993. Her educational background supports her extensive experience in operational and customer service roles, totaling over 21 years.
Career Overview
With over 21 years of experience in operational and customer service roles, Susan has developed a strong foundation in process improvement and team collaboration. Her career includes significant positions at various organizations, including her current role at Sparklight and previous roles at 1st Financial Bank USA and Gateway. This diverse experience has equipped her with the skills necessary to lead and enhance call center operations effectively.