Laura Valdivia
About Laura Valdivia
Laura Valdivia serves as the Deputy PSO Manager and Lead Technical Writer at Sparksoft Corporation, where she has worked since 2017. With a background in quality assurance and training analysis, she focuses on enhancing training programs and ensuring compliance with industry standards.
Work at Sparksoft Corporation
Laura Valdivia has held multiple roles at Sparksoft Corporation since 2017. She currently serves as the Deputy PSO Manager, a position she has held since 2021. In this role, she supports the PSO Manager in aligning organizational and project-level processes with various standards, including CMMI DEV and SVCs, ISO 20000-1, ISO 9001, and ISO 27001. Additionally, she has been the Lead Technical Writer since 2020, focusing on enhancing Sparksoft’s training program to promote corporate initiatives and innovation. Previously, she worked as the Quality Assurance Lead and Program Support Organization Lead, contributing to quality management and training initiatives.
Education and Expertise
Laura Valdivia earned a Bachelor of Arts in English and English Literature from St. Mary's College of Maryland, where she studied from 2005 to 2009. She also holds a certification as a CMMI Associate V2.1.02 from the CMMI Institute, specializing in CMMI for Development and CMMI for Services. Her educational background and certifications support her expertise in quality management and process improvement within technical and organizational frameworks.
Professional Background
Laura Valdivia has a diverse professional background in quality assurance, training, and documentation. Before joining Sparksoft, she worked at Edaptive Systems, LLC as a QMO Specialist and at QSSI in various roles, including Quality and Program Management Organization Coordinator and Project Management Organization Documentation Specialist. Her experience spans over a decade, with significant contributions to quality assurance and project management in multiple organizations.
Achievements in Quality Management
At Sparksoft, Laura Valdivia co-leads a team of quality management professionals during internal compliance audits and external benchmark appraisals. She has developed and implemented a process for project leadership to request training support, enhancing the organization's training capabilities. Her initiatives have focused on overhauling the training program to increase awareness of corporate initiatives and foster innovation within the company.