Sheri Wall
About Sheri Wall
Sheri Wall is a Customer Success Manager at Spect Inc., with extensive experience in account management and customer service across various companies in the Rochester, New York area. She has expertise in ACA compliance and process improvement, and is recognized for her ability to build strong client relationships.
Current Role at Spect Inc.
Sheri Wall serves as a Customer Success Manager at Spect Inc. since 2024. In this role, she focuses on enhancing customer satisfaction and retention through effective relationship management. Her responsibilities include ensuring that clients receive optimal support and guidance, which contributes to the overall success of the company's customer service initiatives.
Previous Experience at Cognisight, LLC
Before joining Spect Inc., Sheri Wall worked at Cognisight, LLC as an Account Manager from 2016 to 2024. During her eight years in this position, she developed strong client relationships and played a key role in customer retention strategies. Her experience at Cognisight equipped her with valuable insights into customer needs and expectations.
Professional Background in Customer Service
Sheri Wall has a diverse professional background in customer service and account management. She held positions at Lawley Insurance as both an Account Executive and Account Manager, and worked as a Benefits Consultant at Lavoro Group. Her experience also includes roles at Excellus BCBS and Paychex, where she focused on client service and account management. This extensive background has contributed to her expertise in building strong client relationships.
Education and Training
Sheri Wall studied Business Administration and Management at Cincinnati State Technical and Community College. She completed her high school education at Taylor High School. Her educational background provides a foundation for her career in customer service and account management, equipping her with essential skills for her roles.
Expertise in ACA Compliance
Sheri Wall has expertise in ACA Compliance, which involves understanding and implementing regulations related to the Affordable Care Act. This knowledge is critical in her roles, particularly in ensuring that clients are informed and compliant with healthcare regulations. Her skills also extend to process improvement and contract negotiation, enhancing efficiency in customer service operations.