Diana Plasencia Mora
About Diana Plasencia Mora
Diana Plasencia Mora is a Client Services Manager at Spectraforce Technologies, where she has worked since 2013. She holds a Master's degree in Industrial and Organizational Psychology from Carlos Albizu University and has a strong background in finance, enhancing her role in client services.
Work at SPECTRAFORCE Technologies
Diana Plasencia Mora has been employed at SPECTRAFORCE Technologies since 2013. She initially served as a Human Resources Associate for four months before transitioning to her current role as Client Services Manager in 2018. In this position, she has accumulated six years of experience. Additionally, she has worked as a Senior Client Service Associate since 2016, totaling eight years in client services. Her responsibilities include regular communication with major clients, addressing specific queries, and suggesting innovative solutions. She acts as a liaison between key customers and internal teams to foster strong client relationships.
Education and Expertise
Diana Plasencia Mora obtained her Master's degree in Industrial and Organizational Psychology from Carlos Albizu University - San Juan Campus, where she studied from 2005 to 2007. Prior to that, she earned her Bachelor's degree in the same field from the Universidad de Puerto Rico, studying from 2001 to 2005. Her educational background in psychology complements her strong expertise in finance, enhancing her effectiveness in client services.
Background
Before joining SPECTRAFORCE Technologies, Diana worked at ManpowerGroup as a Staffing Specialist from 2008 to 2011. This role provided her with valuable experience in staffing and human resources, which she later applied in her positions at SPECTRAFORCE. Her career has been focused on client services and human resources, allowing her to develop a diverse skill set that supports her current responsibilities.
Achievements
In her role as Client Services Manager, Diana Plasencia Mora monitors sales performance metrics and prepares detailed reports and forecasts on a monthly, quarterly, and annual basis. She possesses expertise in effectively handling complaints and problems, ensuring client satisfaction. Her ability to communicate regularly with major clients and address their needs has contributed to her success in building strong client relationships.