Gillian Hess
About Gillian Hess
Gillian Hess is a Client Services Manager at Spectraforce Technologies, with a background in marketing and client success spanning over eight years in the staffing industry. She has contributed to various roles at FDM Group and has co-authored a children's book, demonstrating her commitment to fostering human connections and supporting individuals in their job searches.
Current Role at SPECTRAFORCE Technologies
Gillian Hess serves as the Client Services Manager at SPECTRAFORCE Technologies, a position she has held since 2022. In this role, she focuses on managing client relationships and ensuring high levels of customer satisfaction. Her responsibilities include overseeing client service operations and implementing strategies to enhance service delivery. Based in Toronto, Ontario, Canada, she contributes to the company's mission of providing exceptional staffing solutions.
Previous Experience at FDM Group
Prior to her current role, Gillian Hess worked at FDM Group in various capacities from 2013 to 2022. She began as a Consultant Experience & Marketing Specialist and progressed to Consultant Experience Manager for North America. Her tenure included roles as Consultant Experience Coordinator and Client Success Manager. Throughout her time at FDM Group, she focused on enhancing client experiences and supporting consultants in their career development.
Background in Marketing and Blogging
Gillian Hess has a background in marketing and content creation. She worked as a Marketing Manager at K2 Consultancy Ltd for one year in Crawley, England, from 2012 to 2013. Additionally, she has experience as a freelance blogger for The Huffington Post Canada and as a blogger for Women's Post Magazine, contributing to her expertise in communication and media.
Educational Qualifications
Gillian Hess holds two Bachelor of Arts degrees from Wilfrid Laurier University, achieved between 2005 and 2009. She studied Communication and Media Studies, as well as Communication and Cultural Studies. This educational background has equipped her with a solid foundation in effective communication and cultural analysis, which she applies in her professional roles.
Published Work and Community Involvement
Gillian Hess co-authored the children's book 'Dude, Where’s My Car Seat?', available on Amazon and other online retailers. This project reflects her commitment to fostering human connections and supporting families. She is also actively involved in helping individuals find their dream jobs, leveraging her extensive experience in the staffing industry to aid job seekers in a dynamic market.