Hardie Ward
About Hardie Ward
Hardie Ward is an IT Field Technician at Spectraforce Technologies, where he has worked since 2016. He has previous experience at IBM Global Process Services and CompuCom, and he specializes in equipment management and user support.
Work at SPECTRAFORCE Technologies
Hardie Ward has served as an IT Field Technician at SPECTRAFORCE Technologies since 2016. In this role, he is responsible for returning off-lease equipment to vendors as part of a current project. His position involves direct interaction with end users, ensuring their technical needs are met effectively. Additionally, he manages remote project management tasks, contributing to the overall efficiency of IT operations.
Previous Experience at IBM Global Process Services
Prior to his current role, Hardie Ward worked at IBM Global Process Services as a Senior Support Representative (SSR) from 1999 to 2006. During his seven years at IBM, he gained valuable experience in technical support and customer service, which has contributed to his expertise in the IT field.
Experience at CompuCom
Before joining SPECTRAFORCE Technologies, Hardie Ward worked as an IT Field Technician at CompuCom for ten months in 2015 and 2016. In this position, he further developed his technical skills and knowledge, preparing him for his ongoing responsibilities in IT support and project management.
Technical Projects and Responsibilities
Hardie Ward has been involved in significant technical projects, including the migration of Windows XP to Windows 7 for a large corporate office facility. This project required careful planning and execution, showcasing his ability to manage complex IT transitions and support end users during the process.