Harsimrat Kaur (Simmi)
About Harsimrat Kaur (Simmi)
Harsimrat Kaur, also known as Simmi, is a Senior Client Services Associate at Spectraforce Technologies with over seven years of experience in customer service and account management. She holds an MBA in Marketing from Symbiosis Centre for Management Studies and previously worked at Dell International Services as a Senior Technical Support.
Work at SPECTRAFORCE Technologies
Currently, Harsimrat Kaur serves as a Senior Client Services Associate at SPECTRAFORCE Technologies, a position she has held since 2019. In this role, she is responsible for managing client relationships and ensuring high levels of customer satisfaction. Her tenure at the company has contributed to her extensive experience in customer service and account management, allowing her to develop effective service level standards and business processes.
Previous Experience at Dell International Services
Harsimrat Kaur worked at Dell International Services as a Senior Technical Support professional from 2011 to 2014. During her three years in this role at the Mohali location, she gained valuable experience in technical support and customer service, which laid the foundation for her subsequent career in client services.
Education and Expertise
Harsimrat Kaur holds a Master of Business Administration (M.B.A.) with a focus on Marketing from Symbiosis Centre for Management Studies in Pune. Her educational background complements her professional experience, equipping her with the skills necessary to excel in customer service, sales, and account management across various industry sectors.
Professional Skills and Competencies
Harsimrat Kaur possesses over seven years of experience in customer service, sales, and account management. She has expertise in developing service level standards and business processes, which enhances operational efficiency. Additionally, she is skilled in using Applicant Tracking Systems and PowerPoint, enabling her to perform professional tasks effectively.
Achievements in Client Services
Throughout her career, Harsimrat Kaur has demonstrated a proven track record in increasing customer service levels and securing account loyalty. Her ability to forge strong business relationships and set strategic directions has contributed to meeting company objectives and enhancing client satisfaction.