Heena Goyal
About Heena Goyal
Heena Goyal is a recruiter with experience in process improvement and customer service within the KPO industry. She has worked at eClerx and currently serves at Spectraforce Technologies, where she has been recognized for her training efforts during the lockdown period.
Work at SPECTRAFORCE Technologies
Heena Goyal has been employed at SPECTRAFORCE Technologies as a Recruiter since 2021. In this role, she is responsible for identifying and attracting talent for various positions within the organization. Her experience in the KPO industry contributes to her effectiveness in understanding the specific needs of the company and its clients. She has been part of the team for three years, working from the Raleigh, North Carolina office.
Previous Experience at eClerx
Before joining SPECTRAFORCE Technologies, Heena Goyal worked at eClerx as an Analyst from 2019 to 2021. During her two-year tenure in Chandigarh, India, she focused on process improvement and allocation of resources. Her role involved enhancing operational efficiency and supporting the company's objectives within the KPO sector.
Education and Expertise
Heena Goyal holds a Master's degree in Commerce from Punjabi University, which she completed from 2019 to 2021. Prior to this, she earned her Bachelor of Commerce (BCom) degree from the same institution from 2016 to 2019. Her educational background also includes completing her 12th grade at Mukat Public School in 2016. Her academic qualifications complement her expertise in customer service within the KPO industry.
Recognition for Training During Lockdown
During the lockdown period, Heena Goyal received recognition for her efforts in training new representatives. This initiative demonstrated her commitment to supporting her team and ensuring that new employees were equipped with the necessary skills to succeed in their roles.