Ishaan Kaushal
About Ishaan Kaushal
Ishaan Kaushal is a Senior Client Service Associate at Spectraforce Technologies in Raleigh, North Carolina, with over eight years of experience in various roles, including account management and team handling. He is recognized for his ability to convert strategic plans into tactical realities and for his mentoring skills.
Work at SPECTRAFORCE Technologies
Ishaan Kaushal has served as a Senior Client Service Associate at SPECTRAFORCE Technologies since 2021. Based in Raleigh, North Carolina, he has been instrumental in converting strategic plans into tactical realities through an agile mindset. His role involves managing client relationships and ensuring service excellence. Prior to this position, he worked as a Client Service Associate at the same company from 2018 to 2021 in Mohali, Punjab, India. During his tenure, he contributed to various client service initiatives and operational improvements.
Education and Expertise
Ishaan Kaushal earned a Bachelor of Science degree in Biotechnology from Panjab University, where he studied from 2010 to 2013. His educational background provides a strong foundation for his analytical skills and business acumen. Over his career, he has accumulated over eight years of experience across various fields, including account management, team handling, recruitment, and business testing. His expertise lies in aligning operational efficiencies with corporate goals and implementing innovative solutions to operational challenges.
Background in American Express
Before joining SPECTRAFORCE Technologies, Ishaan Kaushal held several positions at American Express. He worked as a Customer Service Specialist from 2014 to 2018 in Gurgaon, Haryana, India, where he developed strong customer service skills. He later served as a Subject Matter Expert for nine months in 2017 and transitioned to a Business System Analyst role for eight months in 2018. These experiences contributed to his understanding of customer needs and operational processes.
Achievements in Recruitment and Mentoring
Ishaan Kaushal is recognized for his ability to select the right candidates and his mentoring skills. He has demonstrated a commitment to developing talent within teams, which has enhanced team performance and cohesion. His focus on cross-functional collaboration and creative problem-solving has positioned him as a valuable asset in any organization.
Strategic Implementation and Operational Efficiency
Ishaan Kaushal is distinguished for his capability to transform strategic plans into tactical initiatives at the process level. He has devised and implemented new programs that have successfully produced new products while maximizing benefits. His approach combines decisiveness with a learning mindset, allowing him to address operational challenges effectively while minimizing risks and maximizing performance.