Joseph Lewis
About Joseph Lewis
Joseph Lewis is a Customer Service Technical Support professional at Spectraforce Technologies, where he has worked remotely since 2021. With a diverse background in plumbing, sales, and customer service, he has developed a well-rounded skill set that supports his role in technical support.
Work at SPECTRAFORCE Technologies
Joseph Lewis has been employed at SPECTRAFORCE Technologies since 2021, serving as a Customer Service Technical Support representative. His role involves providing technical assistance and support for the Epic MyChart patient portal applications and websites. Working remotely, he has accumulated three years of experience in this position, demonstrating his ability to adapt to the IT industry after transitioning from a plumbing career.
Career Transition and Background
Joseph Lewis transitioned from a plumbing career to the IT industry, showcasing his adaptability and commitment to personal growth. He previously worked as a Plumber's Assistant at D.N. DIAMOND PLUMBING, INC from 2015 to 2020. His diverse background includes roles in sales, customer service, and data entry, which contribute to his well-rounded skill set in technical support.
Previous Employment Experience
Before joining SPECTRAFORCE Technologies, Joseph held various positions that enhanced his customer service skills. He worked as a Customer Service Ambassador at Conduent for four months in 2020-2021 and as a Customer Support Specialist at Express Employment Professionals International Headquarters for one month in 2021. Additionally, he served as a Customer Support Specialist at OKIN Process for two months in 2021 and has experience as a Customer Service Representative at APAC Customer Service from 2000 to 2003.
Education and Expertise
Joseph Lewis is currently pursuing a degree in Software Development at Western Governors University, with an expected completion date in 2026. He previously studied at John A. Logan College, where he earned an Associate degree in Science in 2005. His educational background supports his technical skills and knowledge in the IT field.
Skills and Competencies
Joseph possesses negotiation skills and a strong focus on customer value, developed through his experience working in 5-star restaurants in Southern Illinois. His diverse work history, including roles in machine operation and data entry, has equipped him with a comprehensive skill set that enhances his effectiveness in customer service and technical support.