Kathryn Glover
About Kathryn Glover
Kathryn Glover is a Client Services Manager at Spectraforce Technologies, where she has worked since 2012. She has a background in psychology and experience in managing client services for smaller Fortune-sized clients.
Work at SPECTRAFORCE Technologies
Kathryn Glover has served as a Client Services Manager at SPECTRAFORCE Technologies since 2012. In this role, she manages performance and client services for smaller Fortune-sized clients. Her responsibilities include monitoring account performance against client Service Level Agreements (SLAs) to ensure service quality. She also plays a key role in generating new leads and business channels during onsite client engagements. Additionally, Kathryn acts as an onsite representative at large client sites, where she assists in employee relations and interview coordination.
Previous Experience at Magnus Health
Before joining SPECTRAFORCE Technologies, Kathryn Glover worked as a Help-Desk Agent at Magnus Health for four months in 2012. This position was based in the Raleigh-Durham, North Carolina area. Her experience in this role contributed to her skills in client services and support, laying the groundwork for her future career in client management.
Education and Expertise
Kathryn Glover earned a Bachelor of Arts degree in Psychology from William Peace University, formerly known as Peace College. She attended the university from 2007 to 2012, completing her studies over a five-year period. Her educational background in psychology provides her with insights into client relations and employee engagement, enhancing her effectiveness in her current role.
Client Services Management Skills
In her role as Client Services Manager, Kathryn Glover is responsible for quality checking resumes to ensure skill matching with client needs. She has developed expertise in managing client expectations and ensuring that service delivery aligns with agreed-upon standards. Her focus on maintaining high service quality has been instrumental in her success in the client services field.