Michael Vines
About Michael Vines
Michael Vines serves as the Desktop Support Lead at Spectraforce Technologies, where he has worked since 2018. He has a diverse background in technology and management, with experience in various roles across multiple companies.
Work at SPECTRAFORCE Technologies
Michael Vines has served as the Desktop Support Lead at SPECTRAFORCE Technologies since 2018. In this role, he is responsible for overseeing the desktop support team and ensuring efficient operations. His work involves participating in hardware and software reviews to recommend purchases that enhance team functionality. He provides comprehensive support for mobile devices, which includes deployment, ongoing support, and decommissioning, particularly for high-profile clients. Vines also develops alternative methods to improve task completion and user error correction, contributing to overall team efficiency.
Current Roles at HCL Technologies and Tidewater Home Funding
In addition to his position at SPECTRAFORCE Technologies, Michael Vines has been working at HCL Technologies as a Desktop Support Team Lead since 2016. He has accumulated eight years of experience in this role, focusing on desktop support in Chesapeake, Virginia. Furthermore, he has held the position of Business System Manager at Tidewater Home Funding since 2019, where he has five years of experience. His responsibilities in these roles complement his expertise in desktop support and system management.
Education and Expertise
Michael Vines has a diverse educational background. He studied at Virginia Union University School of Theology, where he earned a Master of Divinity and a Bachelor of Science in Biology. He also attended Saint Paul's College, achieving a Bachelor of Applied Science in Biology. His education includes training at the United States Army School of Signal Communications, which adds to his technical expertise. Vines completed his secondary education at Windsor High.
Previous Work Experience
Before his current roles, Michael Vines held various positions that contributed to his extensive experience in technical and managerial roles. He worked as a Regional Technical Manager at Miller Oil Corporation for two months in 2015. His earlier experience includes a year as a QA Analyst at Symantec from 2000 to 2001 and a seven-year tenure as a Production Supervisor at Ford Motor Company from 1997 to 2004. These roles have equipped him with a solid foundation in technical support and management.
Technical Skills and Responsibilities
Michael Vines possesses a range of technical skills relevant to his roles in desktop support and system management. He manages the inventory of hardware and installed software, creating policies and procedures for upgrades and business continuity plans. His responsibilities also include working with vendors to manage account contracts, which involves adding, changing, and removing accounts as necessary. His focus on enhancing team efficiency and support processes is evident in his work.