Omar Kazmi
About Omar Kazmi
Omar Kazmi is a Major Incident Manager with extensive experience in IT incident management and customer service. He currently works at SPECTRAFORCE and AbbVie, having previously held similar roles at DXC Technology and other organizations.
Work at SPECTRAFORCE Technologies
Omar Kazmi has been serving as a Major Incident Manager at SPECTRAFORCE Technologies since 2023. In this role, he provides strategy, governance, and oversight of Major Incident and Problem Management processes. His responsibilities include ensuring alignment with departmental priorities and creating weekly presentations on Major Incident and Problem metrics. Kazmi's expertise in composing technical procedures and his strong customer service skills contribute to his effectiveness in managing incidents.
Previous Experience at DXC Technology
Prior to his current role, Kazmi worked at DXC Technology as a Major Incident Manager from 2018 to 2023. During his five years there, he managed P1-P3 IT major incident calls for various business solution applications, logging over 10,000 hours in this capacity. He also held positions in Incident Management and AMS IT Operations, further enhancing his skills in incident management and operational oversight.
Education and Expertise
Kazmi holds an Associate of Arts and Sciences (AAS) degree in Criminology from Lone Star College-Tomball, which he completed from 2012 to 2014. He furthered his education at the University of Houston, where he earned a Bachelor's Degree in Biology/Biological Sciences, General, and Biotechnology from 2014 to 2016. Additionally, he studied Computer Science at the University of Illinois Chicago from 2006 to 2008. His educational background supports his technical expertise in hardware and software break/fix, network and security administration, and operations management.
Background in IT and Incident Management
Kazmi has a diverse background in IT, having worked in various roles across multiple organizations. His experience includes positions as a Network Infrastructure Engineer and Network Administrator at Hewlett Packard Enterprise, as well as roles in IT Operations and Application Analysis at institutions like MD Anderson Cancer Center and Houston Methodist. This breadth of experience has equipped him with a comprehensive understanding of IT operations and incident management.
Skills in Process Improvement and Reporting
Kazmi possesses strong skills in identifying opportunities for improvement in processes and metrics reporting. His ability to create detailed presentations on Major Incident and Problem metrics demonstrates his analytical capabilities. He is skilled in customer service and interpersonal communication, which aids in effectively managing incidents and collaborating with teams.