Tocoya Ratchford
About Tocoya Ratchford
Tocoya Ratchford is a Billing Analyst with experience in auditing accounts and resolving billing issues. She has worked with various financial institutions and has a background in collections and accounts payable.
Work at SPECTRAFORCE Technologies
Tocoya Ratchford has been employed at SPECTRAFORCE Technologies as a Billing Analyst since 2023. In this role, she collaborates with internal and external customers, banks, vendors, and partners to resolve billing and payment issues. She is responsible for auditing accounts to ensure compliance, particularly in mid to large markets. Additionally, she allocates payments to insurance premiums using client-provided support and conducts research and analysis on payments received from clients to ensure accuracy.
Previous Experience in Billing and Collections
Prior to her current position, Tocoya Ratchford worked in various roles related to billing and collections. She served as a B2B Collections Specialist at North American Bancard for three months in 2022. Additionally, she was a Credit Card Collections Specialist at Wells Fargo from 2020 to 2021 for one year. Her experience also includes working as a Collections Specialist at OneMain Financial from 2019 to 2020 for nine months and as an Accounts Payable Coordinator at Pionear Recruiting in 2022 for eight months.
Education and Qualifications
Tocoya Ratchford completed her education at York Comprehensive High School, where she earned her High School Diploma. This foundational education has supported her career in financial services, particularly in billing and collections roles.
Responsibilities in Financial Support
In her roles, Tocoya Ratchford provides financial-related support for both new and existing accounts. Her focus is on banking and billing-related functions, which includes auditing accounts for compliance and ensuring accurate allocation of payments. She researches and analyzes payments received from clients to maintain accuracy and compliance in financial transactions.