Ty Isha Abney
About Ty Isha Abney
Ty Isha Abney is a Customer Care Professional with a diverse background in information technology and healthcare. Currently employed at Spectraforce Technologies in Greensboro, North Carolina, she has over a decade of experience in customer care and medical coding.
Work at SPECTRAFORCE Technologies
Currently, Ty Isha Abney serves as a Customer Care Professional at SPECTRAFORCE Technologies, a position held since 2020. Based in Greensboro, North Carolina, Ty has contributed to the company's customer service operations for four years. In this role, Ty provides support and assistance to clients, ensuring their needs are met effectively.
Previous Experience in Customer Care
Prior to joining SPECTRAFORCE Technologies, Ty Isha Abney worked at Sykes Enterprises, Inc. as a Customer Care Professional for nine months in 2014-2015. Ty also held a position at Apple from 2015 to 2018 as an At Home iOS/Mac+ Advisor, where Ty provided technical support and customer service. Additionally, Ty worked at Lincoln Financial Group as a Coding New Business Associate for one year, further enhancing skills in customer service and support.
Education and Expertise
Ty Isha Abney has a strong educational background in medical coding and billing. Ty studied at Career Step from 2012 to 2015, achieving a 4.0 GPA in Inpatient and Outpatient Medical Coding and Billing. Additionally, Ty completed a Professional Medical Billing and Coding program with Applied PCS at Career Step from 2018 to 2019. Ty possesses expertise in U.S. Health Insurance Portability and Accountability Act (HIPAA) compliance, which is essential in the healthcare sector.
Skills in Healthcare Processes
Ty Isha Abney has developed a comprehensive understanding of healthcare processes, demonstrated by skills in claims resolution and anatomy. Ty provides assistance to students and parents regarding enrollment or waiving out of Student Blue coverage, showcasing a commitment to supporting individuals in navigating healthcare options.
Background in Telecommunications
Before transitioning to the healthcare sector, Ty Isha Abney worked at Cingular Wireless as a Retention Specialist from 2004 to 2007. This experience contributed to Ty's customer service skills and ability to manage client relationships effectively.