Craig Auker
About Craig Auker
Craig Auker is a Jr. Technical Support Representative at Spectrum Brands, Inc., with extensive experience in the telecommunications sector, including a 32-year tenure at Comcast Cable. He holds diplomas in Electrician and General Studies from Berks Vo-Tech and Wilson, respectively, and is skilled in various technical tools relevant to his field.
Work at Spectrum Brands
Craig Auker has been employed at Spectrum Brands, Inc. as a Junior Technical Support Representative since 2019. His role involves providing technical assistance and support to customers, utilizing his extensive experience in the telecommunications sector. He operates from Wyomissing, Pennsylvania, where he applies his skills to address customer inquiries and resolve technical issues effectively.
Previous Experience at Comcast Cable
Before joining Spectrum Brands, Craig Auker worked at Comcast Cable for 32 years, holding the position of CommOps4. His tenure at Comcast lasted from 1985 to 2017, during which he developed a deep understanding of cable operations and customer service in the Lancaster, Pennsylvania area. This long-term experience contributed to his technical proficiency and customer support skills.
Technical Support Role at Select Security
Craig Auker served as a Technical Support Specialist at Select Security from 2017 to 2019. In this role, he provided technical assistance and support within the security industry. His work involved troubleshooting and resolving technical issues, further enhancing his expertise in customer support and technical problem-solving.
Education and Training
Craig Auker studied at Berks Vo-Tech, where he focused on Electrician training and earned a diploma from 1977 to 1980. He also attended Wilson, where he pursued General Studies and achieved a diploma during the same period. This educational background laid a foundation for his technical skills and knowledge in the field.
Technical Proficiencies
Craig Auker is proficient in various technical tools essential for his roles in technical support. His expertise includes using systems such as Manitou, Sedona, Alarm.com, BACC, IPControl, IMS Switch, Findnet, and Orderpath. This proficiency enables him to effectively address customer needs and support technical operations.