David Smith
About David Smith
David Smith is a customer service professional with a diverse background in management and military service. He has over 20 years of experience in customer service roles, including positions at Spectrum Brands, Inc. and Big 5 Sporting Goods.
Work at Spectrum Brands
David Smith has been employed at Spectrum Brands, Inc. since 2014, where he serves in a customer service role. His responsibilities include addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Over the course of his tenure, he has contributed to the company's commitment to providing high-quality service and support to its clients.
Previous Experience in Customer Service
Prior to his current position, David Smith held various roles in customer service. He worked as a Customer Service Representative at Zyxel Communications, Inc. from 1999 to 2001 and as a Call Center Representative at AVCO Financial Services from 1996 to 1999. These positions helped him develop a strong foundation in customer interaction and problem-solving.
Management Experience at Big 5 Sporting Goods
David Smith served as Store Manager at Big 5 Sporting Goods from 2001 to 2010. In this role, he managed store operations, supervised staff, and ensured a positive shopping experience for customers. His leadership skills were essential in achieving store goals and maintaining high standards of service.
Education and Expertise
David Smith studied at Kaplan University, where he earned an Associate's degree in Applied Science to Business Management from 2008 to 2010. This educational background provided him with essential knowledge in business management principles, which he applies in his professional roles.
Military Background
David Smith served in the United States Marine Corps as a Sergeant from 1988 to 1996. His military experience contributed to his leadership abilities and work ethic, shaping his approach to teamwork and service in his subsequent civilian roles.