Eugene Mortensen
About Eugene Mortensen
Eugene Mortensen serves as the Sr. Director of Customer Care GBS Lead at Spectrum Brands, Inc., a position he has held since 2020. He previously worked at the same company for 28 years in various supply chain and customer service roles, and he holds a Bachelor's degree in Management Information Systems and an MBA in Business Administration.
Work at Spectrum Brands
Eugene Mortensen has held significant roles at Spectrum Brands, Inc. He served as Sr. Director - Supply Chain, Customer/Consumer Services, and Distribution from 1992 to 2020, accumulating 28 years of experience in various operational capacities. Since 2020, he has taken on the role of Sr. Director - Customer Care GBS Lead, where he continues to contribute to the company's customer service initiatives. His tenure at Spectrum Brands reflects a deep understanding of supply chain management and customer care processes.
Education and Expertise
Eugene Mortensen earned a Bachelor's degree in Management Information Systems from the University of Wisconsin-Eau Claire, where he studied from 1984 to 1988. He further advanced his education by obtaining a Master of Business Administration (MBA) in Business Administration and Management from the University of Wisconsin-Madison, completing his studies between 2002 and 2005. His academic background provides a solid foundation for his expertise in management and operational strategies.
Background
Eugene Mortensen's professional journey began with a focus on supply chain and customer service management. His long-standing career at Spectrum Brands highlights his commitment to operational excellence and customer satisfaction. Based in Middleton, Wisconsin, he has played a pivotal role in shaping the company's approach to customer care and service delivery.
Achievements
During his extensive career at Spectrum Brands, Eugene Mortensen has contributed to various initiatives aimed at improving supply chain efficiency and enhancing customer service operations. His leadership in these areas has been instrumental in the company's growth and success over the years. His ongoing role as Sr. Director - Customer Care GBS Lead continues to influence the strategic direction of customer service at Spectrum Brands.