Ghufran Y.
About Ghufran Y.
Ghufran Y. serves as the Head of Consumer Experience for the UK and EMEA at Spectrum Brands, Inc., a position he has held since 2021. He has extensive experience in operations management, particularly during his tenure at TalkTalk, where he worked in various managerial roles from 2009 to 2020.
Current Role at Spectrum Brands
Ghufran Y. serves as the Head of Consumer Experience for the UK and EMEA regions at Spectrum Brands, Inc. He has held this position since 2021, contributing to the company's focus on enhancing consumer interactions and satisfaction across multiple markets. His role involves overseeing strategies that improve customer experience and engagement.
Previous Experience at TalkTalk
Prior to joining Spectrum Brands, Ghufran Y. worked at TalkTalk for several years in various managerial roles. He served as the Digital Outsource Operations Manager for 8 months in 2016, followed by positions as Operations Manager, Offshore Manager, and Vendor Manager from 2017 to 2020. He also held the role of Mobile Outsource Operations Manager for 1 year and worked as a Continuous Improvement Manager from 2010 to 2012. His tenure at TalkTalk included responsibilities in managing operations and improving service delivery.
Educational Background
Ghufran Y. has a strong educational foundation in management and technology. He earned a Master's degree from The University of Salford, studying from 2009 to 2011. Additionally, he completed a BSc Hons at The Manchester Metropolitan University. He also holds certifications in PRINCE2 Foundation and ITIL Foundation, both completed in 2011, which provided him with knowledge in project management and IT service management.
Early Career at Tiscali and Transcom
Ghufran Y. began his career in the telecommunications sector, working at Tiscali as a Senior Back Office Support from 2005 to 2007. He then transitioned to Transcom, where he served as a Technical Team Manager for 10 months in 2007 and 2008. These early roles provided him with foundational experience in technical support and team management.