Jess Stoddard
About Jess Stoddard
Jess Stoddard is an IT Service Desk Administrator and Lorekeeper at Spectrum Brands, Inc., with extensive experience in technical support and service management. Stoddard has a background in Radiologic Technology and has worked in various IT roles, including positions at Sheridan College and Thomas International.
Current Role at Spectrum Brands
Jess Stoddard serves as an IT Service Desk Administrator/Lorekeeper at Spectrum Brands, Inc. in Mississauga, Ontario. Since 2016, Stoddard has been responsible for managing IT service desk operations, ensuring effective incident resolution and request fulfillment. The role involves auditing and monitoring incidents to maintain compliance with Service Level Agreements. Stoddard also contributes to the development and maintenance of ServiceNow Knowledge Base articles, leveraging expertise as a Subject Matter Expert and Style Editor. Additionally, Stoddard assists with ServiceNow upgrade pre-release testing and Automated Test Frameworks.
Previous Experience at Sheridan College
Prior to joining Spectrum Brands, Jess Stoddard worked at Sheridan College as an IT Service Desk Specialist from 2014 to 2016 in Oakville, Ontario. In this role, Stoddard provided technical support and assistance to students and staff, ensuring smooth IT operations within the college. This position helped to build a foundation in IT service management and customer support, which has been beneficial in subsequent roles.
Experience at Thomas International
In 2014, Jess Stoddard briefly worked as a Technical Support Specialist at Thomas International for three months in Oakville, Ontario. This role involved providing technical assistance and support for various products and services, further enhancing Stoddard's skills in troubleshooting and customer service within the IT sector.
Educational Background
Jess Stoddard holds a Bachelor of Science degree in Radiologic Technology/Science - Radiographer from the Oregon Institute of Technology, where studies were completed from 2002 to 2007. Additionally, Stoddard studied Internet Communications Technology at Sheridan College from 2013 to 2016, gaining knowledge and skills relevant to IT and communications.
Professional Contributions and Responsibilities
In the current role at Spectrum Brands, Jess Stoddard actively participates in weekly Change Advisory Board and Technical Incident Review status meetings. These meetings facilitate the exchange of updates among team members, business partners, and leadership. Stoddard provides internal clients with value-added technical insights, contributing to improved service delivery and operational efficiency within the organization.