Katie Baker
About Katie Baker
Katie Baker is a Consumer Relations Specialist at Spectrum Brands, Inc, where she has worked for ten years. She has a background in pet training and customer service, with previous roles at Petsmart and Moscow Food Co-op.
Current Role at Spectrum Brands
Katie Baker has been employed as a Consumer Relations Specialist at Spectrum Brands, Inc. since 2014. In this role, she addresses customer inquiries related to a variety of pet products, including pet containment, bedding, toys, and Firstrax products. Her responsibilities include providing consultation on technical aspects of these products and ensuring customer satisfaction within the pet division. Baker's expertise covers a range of brands, including Dingo, Rawhide & Treats, and Shelter.
Previous Experience in Pet Training
Before her current position, Katie Baker worked at Petsmart as a Pet Trainer from 2013 to 2014 in Phoenix, Arizona. During her year at Petsmart, she developed skills in animal behavior and training, which contribute to her current role in consumer relations. This experience provided her with a foundation in understanding pet needs and owner concerns.
Background in Food Service
Katie Baker has a background in food service, having worked at Moscow Food Co-op from 2010 to 2013. In this role, she served as a Barista, Deli Server, Prep Cook, and Cheese Assistant. This three-year experience in Moscow, Idaho, helped her develop customer service skills and the ability to handle diverse tasks in a fast-paced environment.
Education and Training
Katie Baker studied at the University of Idaho, where she earned an Associate of Arts degree in Design and Theatre from 2010 to 2012. She also attended Idaho State University College of Business for one year, focusing on Design and Theatre from 2009 to 2010. Additionally, she completed a short program at the Karen Pryor Academy for Animal Training and Behavior in 2014, enhancing her knowledge in animal training.
Expertise in Pet Products
Katie Baker specializes in consumer relations for a wide range of pet products. Her expertise includes handling customer service issues related to pet product use and application, particularly in the hobby sector. She provides consultation on products such as Health Care, Nature’s Miracle Stain & Odor, and LitterMaid, ensuring that customers receive accurate information and support.