Lee Shepherd
About Lee Shepherd
Lee Shepherd is a Senior Technical Support Analyst at Spectrum Brands, Inc, where he has worked since 2015. He previously served as a Technical Support Administrator at the same company for ten years and holds qualifications in Information Technology and Electrical and Electronics Engineering.
Current Role at Spectrum Brands
Lee Shepherd currently holds the position of Senior Technical Support Analyst at Spectrum Brands, Inc. He has been in this role since 2015, contributing to the company's technical support operations in Manchester, United Kingdom. In this capacity, he provides advanced technical assistance and solutions to various issues, ensuring optimal performance of products and services.
Previous Experience at Spectrum Brands
Prior to his current role, Lee Shepherd worked at Spectrum Brands, Inc. as a Technical Support Administrator from 2005 to 2015. During his ten years in this position, he developed a strong foundation in customer support and technical troubleshooting, addressing customer inquiries and resolving product-related issues effectively.
Education and Certifications
Lee Shepherd studied Information Technology at Advent Training, where he achieved CompTIA A+ certification from 2005 to 2006. This certification demonstrates his proficiency in IT fundamentals and technical support. Additionally, he attended Oldham Sixth Form College, where he studied Electrical and Electronics Engineering and obtained a Higher National Diploma (HND) from 1996 to 1998.
Background in Technical Support
With a solid background in technical support, Lee Shepherd has accumulated extensive experience in troubleshooting and customer service. His roles at Spectrum Brands have equipped him with the skills necessary to handle complex technical issues and provide effective solutions to clients.