Lukas Bootz
About Lukas Bootz
Lukas Bootz serves as the Director of IT Customer Service at Spectrum Brands, Inc., where he has been leading initiatives to improve customer support since 2018. He has extensive experience in IT management, having held various senior roles at CDW over a span of more than a decade.
Current Role at Spectrum Brands
Lukas Bootz serves as the Director of IT Customer Service at Spectrum Brands, Inc. since 2018. In this role, he has global responsibility for the delivery of IT Customer Service, which encompasses Help Desk, Partner Management, Remote Site Support, and Desktop Engineering. He has been leading initiatives aimed at enhancing customer support and service delivery within the organization.
Previous Experience at CDW
Prior to his current position, Lukas Bootz held several roles at CDW from 2006 to 2018. He started as a Senior Project Manager from 2006 to 2011, then transitioned to Senior Manager - Client Support from 2012 to 2015. He continued to advance his career at CDW, serving as Senior Manager - Customer Success from 2017 to 2018, and as Senior Manager - Service Transition for one year in 2016. Additionally, he worked as Managed Services Engineering Manager and Managed Services Manager during 2011-2012 and 2014-2016, respectively.
Education and Expertise
Lukas Bootz earned a Bachelor of Science degree in Business Administration and Computer Science from the University of Wisconsin - Stevens Point, studying from 1994 to 1999. His educational background provides a solid foundation for his roles in IT and customer service management, equipping him with the necessary skills to lead in these areas.
Early Career at Wausau Insurance
Lukas Bootz began his professional career as a Senior Software Engineer at Wausau Insurance, where he worked for one year in 1999-2000. This early experience in software engineering contributed to his technical expertise and understanding of IT systems, which he has applied throughout his subsequent roles.