Nathan Sexton Schoenmann
About Nathan Sexton Schoenmann
Nathan Sexton Schoenmann serves as the IT Customer Service Lead at Spectrum Brands, Inc, where he has worked since 2022. He has a diverse background in customer service and IT support, having held various roles at Olive Garden and Spectrum Brands.
Work at Spectrum Brands
Nathan Sexton Schoenmann has been serving as the IT Customer Service Lead at Spectrum Brands, Inc. since 2022. In this role, he is responsible for overseeing customer service operations related to IT, ensuring that issues are prioritized effectively. He engages proactively with the Service Desk vendor to communicate upcoming changes and address high-ticket issues, which contributes to seamless operations and customer satisfaction. Prior to his current position, he worked as an IT Desktop Support Analyst II from 2020 to 2022 and as an IT Service Desk & Desktop Support Intern in 2020.
Education and Expertise
Nathan studied System Administration at Madison Area Technical College, where he earned an Associate of Applied Science degree from 2019 to 2020. He also attended Tennessee Technological University, focusing on Business Information Technology from 2013 to 2015. His educational background includes a concentration in technological courses during his time at DeKalb County High School, where he graduated in 2013. This combination of education has equipped him with the technical skills necessary for his roles in IT.
Background in Customer Service
Before transitioning to IT, Nathan gained extensive experience in customer service roles at Olive Garden. He worked as a Host from 2015 to 2019, a ToGo Specialist from 2016 to 2019, and served as a Certified Trainer from 2017 to 2019. These positions allowed him to develop strong interpersonal skills and a customer-focused approach, which he applies in his current IT role.
Leadership and Team Development
In his current position, Nathan leads a team of interns, aligning their workloads with their interests in IT. This initiative fosters career growth and networking opportunities for the interns. His leadership extends to collaborating on testing and implementing enhancements for the ServiceNow platform, contributing to the continuous improvement of system performance and functionality.
Technical Skills and Contributions
Nathan maintains the accuracy of the asset database using advanced ServiceNow CMDB functionalities, overseeing the integrity and reliability of the database. He has spearheaded the creation and refinement of processes that leverage CMDB capabilities, enhancing operational efficiency and data utilization across the organization. His contributions are integral to the IT service management framework at Spectrum Brands.