Nicholas Gaines
About Nicholas Gaines
Nicholas Gaines is an Inbound Customer Service Representative at Spectrum Brands, Inc., with a diverse background in customer service and visual merchandising. He has held various roles in companies such as Steve Madden, Cablevision, and Starbucks, demonstrating strong customer satisfaction and negotiation skills.
Work at Spectrum Brands
Nicholas Gaines has been employed at Spectrum Brands, Inc. as an Inbound Customer Service Representative since 2018. He has accumulated six years of experience in this role, working out of Queens, NY. His responsibilities include handling customer inquiries and providing support, which requires strong communication and problem-solving skills.
Previous Employment Experience
Before joining Spectrum Brands, Nicholas Gaines held several positions in customer service and retail management. He worked as an Assistant Manager at Steve Madden for seven months in 2015-2016, and as a Customer Service Lead at Cablevision from 2008 to 2009. He also served as a Lead Trainer at Starbucks from 2016 to 2017 and as a Lead Visual Merchandiser at TOPSHOP TOPMAN from 2014 to 2015.
Education and Expertise
Nicholas Gaines earned a Bachelor's degree in Fine and Studio Arts from The City College of New York, where he studied from 2006 to 2009. His educational background complements his professional experience, particularly in roles that require both technical and creative skills. He possesses expertise in computer software design and is proficient in both Mac OS and Windows software and hardware.
Technical Skills and Capabilities
Nicholas Gaines demonstrates strong technical proficiency, particularly in networking systems. His skills indicate a capability in managing and troubleshooting network-related issues, which is beneficial in customer service roles that require technical support. His experience across various software platforms enhances his ability to assist customers effectively.