Sandra Oliveira Farias
About Sandra Oliveira Farias
Sandra Oliveira Farias is a Customer Care Manager and Lead at Spectrum Brands, Inc, with over 15 years of experience in customer service and sales roles across various companies in Ontario, Canada. She has demonstrated expertise in cross-functional team leadership and possesses strong skills in Customer Relationship Management.
Work at Spectrum Brands
Sandra Oliveira Farias has been employed at Spectrum Brands, Inc. since 2016, initially serving as Customer Service Team Lead. In 2018, she advanced to the role of Customer Care Manager / Lead. Her tenure at Spectrum Brands spans over six years, during which she has worked in Mississauga, Ontario, Canada. In her current role, she focuses on enhancing customer care operations and improving service delivery.
Previous Experience in Customer Service
Prior to her current position, Sandra worked at Maple Leaf Foods Inc. as a Customer Service Specialist from 2012 to 2016. Her experience also includes a role as a Customer Service Representative at VWR from 2009 to 2011. Additionally, she served as a Group Coordinator / Team Lead at Holiday House from 1992 to 1999 and as a Senior Sales Account Executive at Ingram Micro from 1999 to 2009. This diverse background has equipped her with extensive knowledge in customer service and sales.
Education and Expertise
Sandra studied at Humber College from 1992 to 1994, where she gained foundational skills that support her career in customer service and management. Her expertise includes cross-functional team leadership, Customer Relationship Management (CRM), and order processing, which are essential for effective customer service operations.
Background in the Consumer Goods Industry
Sandra Oliveira Farias has extensive experience in the consumer goods industry, particularly in customer service and sales roles. Her career spans multiple companies and positions, allowing her to develop a strong understanding of customer needs and service delivery in this sector.