Sari Payne
About Sari Payne
Sari Payne is a customer service professional with extensive experience in the hospitality and automotive industries. She has worked for notable companies such as Michelin and Pirelli, contributing to roles in customer service and supply chain analysis.
Current Role at Pirelli
Sari Payne has been working at Pirelli in the customer care department since 2017. In this role, she is responsible for managing customer inquiries and ensuring satisfaction with Pirelli's products and services. Her experience in customer service contributes to her effectiveness in addressing customer needs and resolving issues.
Previous Experience at Michelin
Sari Payne has extensive experience at Michelin, where she held multiple roles. She served as a Finnish-speaking customer service advisor from 2004 to 2011, providing support to Finnish-speaking customers. She then transitioned to a supply chain analyst position from 2011 to 2015, where she focused on optimizing supply chain processes. In 2016, she briefly worked as a customer service coordinator for five months.
Background in Hospitality
Sari Payne has a background in hospitality, having studied at a hotel and restaurant school in Helsinki, Finland, in 1986. She worked at Grand Hôtel Stockholm as a part-time hotel housekeeper from 2002 to 2006 and later as a team leader of teleoperators and switchboard from 1987 to 1995. This experience provided her with foundational skills in customer service and operations.
Early Career at Telia Sverige
Before her roles in hospitality and Michelin, Sari Payne worked at Telia Sverige as a data registration specialist from 1999 to 2003. This position involved managing data entry and ensuring accuracy in customer information, which laid the groundwork for her future roles in customer service.