Vicky B.
About Vicky B.
Vicky B. serves as the IT Service Management (ITSM) Lead at Spectrum Brands, Inc., where she has worked since 2020. She has a strong background in IT service management, having previously held senior roles at Centene Corporation and introduced agile methodologies to her current team.
Work at Spectrum Brands
Currently, Vicky B. serves as the IT Service Management (ITSM) Lead at Spectrum Brands, Inc. since 2020. In this role, she has introduced agile concepts to the ITSM team, implementing bi-weekly releases and daily scrums to enhance workflow efficiency. Vicky has spearheaded the design of a new Major Incident Management process and led data cleansing efforts for ServiceNow. She is responsible for planning and implementing the next major release of ServiceNow, focusing on the Rome version. Additionally, she acts as the Change Manager, overseeing weekly Change Advisory Board (CAB) meetings and leading the Globalization project to ensure worldwide adoption of ITSM processes and tools.
Education and Expertise
Vicky B. has a strong educational background in Information Management, having achieved a Master's degree from Washington University in St. Louis. She also holds a Bachelor's degree in Systems and Data Processing from the same institution. Her academic training has equipped her with the necessary skills to excel in IT service management and process architecture.
Background
Before joining Spectrum Brands, Vicky B. worked at Centene Corporation for a total of 11 years. She held the position of Senior IT Process Architect from 2009 to 2011 and later served as Sr Director / Director of IT Service Management from 2011 to 2020. Her extensive experience in IT service management has contributed to her current role and responsibilities at Spectrum Brands.
Achievements
At Spectrum Brands, Vicky B. has made significant contributions to the ITSM team. She has led the design of a new Major Incident Management process and has been instrumental in the data cleansing efforts for ServiceNow. Additionally, her leadership in planning the next major release of ServiceNow demonstrates her commitment to improving IT service management practices within the organization.