Calvin Ng
About Calvin Ng
Calvin Ng serves as the Customer Success Lead at Spenmo, where he has worked since 2021. He holds a Bachelor's degree in Commerce from the University of Melbourne and a Diploma in Business Administration from Singapore Polytechnic.
Work at Spenmo
Calvin Ng currently serves as the Customer Success Lead at Spenmo, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and optimizing the user experience with Spenmo's financial solutions. His responsibilities include managing customer relationships, addressing inquiries, and implementing strategies to enhance service delivery. Prior to this role, he gained experience at Spenmo as a Credit Operations Intern in 2020, where he contributed to the operational processes of the company.
Education and Expertise
Calvin Ng studied at Singapore Polytechnic, where he earned a Diploma in Business Administration, Management and Operations from 2012 to 2015. He furthered his education at the University of Melbourne, obtaining a Bachelor's degree in Commerce with a focus on Finance and Management from 2018 to 2020. This educational background provides him with a solid foundation in business principles and financial management, which he applies in his current role.
Background
Calvin Ng has a diverse professional background in customer success and consulting. Before joining Spenmo, he worked as an Associate Consultant in Solutions Delivery at Mercer from 2020 to 2021. In this role, he was involved in delivering solutions to clients, which enhanced his skills in client management and operational efficiency. His early experience as a Credit Operations Intern at Spenmo also contributed to his understanding of financial operations.
Professional Experience
Calvin Ng has accumulated valuable experience in customer success and consulting roles. His tenure at Mercer as an Associate Consultant lasted for one year, where he focused on solutions delivery. This role allowed him to develop skills in client engagement and operational strategy. His initial experience at Spenmo as a Credit Operations Intern provided him with insights into the company's operations and customer needs, laying the groundwork for his current leadership role.