Josephine Ambiya
About Josephine Ambiya
Josephine Ambiya serves as the Customer and Onboarding Support Lead at Spenmo, where she has worked since 2022. She has extensive experience in customer support and client success, having held various roles at Influx and Spenmo over several years.
Current Role at Spenmo
Josephine Ambiya serves as the Customer and Onboarding Support Lead at Spenmo, a position she has held since 2022. In this role, she is responsible for overseeing customer onboarding processes and ensuring that clients receive adequate support during their initial interactions with the company. Her experience in customer support and onboarding positions her to effectively address client needs and enhance their overall experience with Spenmo.
Previous Experience at Influx
Prior to her current role, Josephine Ambiya worked at Influx in various capacities. She served as a Client Success Manager for six months in 2020, focusing on maintaining and improving client relationships. She also held the position of Project Manager for six months in 2018, where she managed project timelines and deliverables. Additionally, she worked as a Client Captain and a Team Leader, contributing to team performance and client satisfaction during her tenure from 2017 to 2021.
Experience at BBE Marketing
Josephine Ambiya worked at BBE Marketing as a Research Engineer for four months in 2021. In this role, she was involved in research activities that supported marketing initiatives. Her experience in this position added to her skill set in understanding client needs and market dynamics.
Educational Background in Bioengineering
Josephine Ambiya studied Bioengineering at Institut Teknologi Bandung from 2011 to 2015. This four-year program provided her with a strong foundation in engineering principles and biological sciences, equipping her with analytical skills applicable to her subsequent roles in customer support and management.
Career Progression at Spenmo
At Spenmo, Josephine Ambiya has progressed through several roles since joining the company. She started as a Customer Support Specialist from 2021 to 2022, then advanced to Customer Support Lead for ten months before her current position as Customer and Onboarding Support Lead. This progression highlights her commitment to customer service and her ability to take on increasing responsibilities within the organization.