Garima Bedi
About Garima Bedi
Garima Bedi is a Customer Experience Manager at Spinny, where she has worked since 2023. With a background in customer service and retail, she has contributed to improving after-sales support and has received recognition for her performance.
Work at Spinny
Garima Bedi has been serving as the Customer Experience Manager at Spinny since 2023. In this role, she is responsible for overseeing customer interactions and ensuring a high level of satisfaction. Prior to this position, she held various roles within the company, including Assistant Manager from 2022 to 2023 and Customer Service Team Lead from 2021 to 2022. During her tenure, she managed and resolved after-sales queries related to RC documentation, car warranty, insurance, and finance, contributing to improved performance ratings for after-sales support.
Previous Experience at Gaadi Web Pvt Ltd
Before joining Spinny, Garima Bedi worked at Gaadi Web Pvt Ltd. She started as a Retail Associate from 2019 to 2021, where she gained valuable experience in customer service. She was later promoted to Senior Retail Associate in 2021, a position she held for 7 months. Her roles at Gaadi Web involved direct interaction with customers and managing retail operations, which helped her develop skills essential for her future positions in customer experience management.
Education and Expertise
Garima Bedi studied at Take One Institute of Mass Communication, where she earned a Bachelor of Journalism and Mass Communication from 2014 to 2017. This educational background provided her with a strong foundation in communication, which is essential for her roles in customer service and experience management. Her expertise lies in managing customer interactions and resolving complex queries, particularly in the automotive sector.
Achievements and Recognition
Garima Bedi received a Certificate of Appreciation for outstanding performance during the first quarter of 2019 while working at Spinny. This recognition highlights her commitment to excellence in her roles and her ability to contribute positively to the company's objectives. Her achievements reflect her dedication to improving customer experience and operational efficiency.
Career Progression
Garima Bedi's career has shown a steady progression in the field of customer service and experience management. Starting as a Senior Operations Executive at Spinny from 2017 to 2019, she advanced through various roles, including Customer Service Team Lead and Assistant Manager, before becoming Customer Experience Manager. Her diverse experience across different positions has equipped her with comprehensive knowledge of customer needs and operational processes.