Nitin Agrawal
About Nitin Agrawal
Nitin Agrawal is a Program Manager specializing in post-sales operations, currently working at Spinny in Gurugram, India. He holds an MBA in Marketing and IT and has a diverse background in customer experience, software testing, and quality assurance.
Current Role at Spinny
Nitin Agrawal currently serves as Program Manager - 1 Refurb Post Sales at Spinny, a position he has held since 2024. His responsibilities include overseeing post-sales processes related to refurbished vehicles, ensuring customer satisfaction and operational efficiency. This role builds on his previous experience at Spinny, where he worked as Program Manager - Refurb Post Sales for six months in 2023 and as Associate Program Manager - Customer Experience for one year in 2022.
Professional Experience
Nitin Agrawal has accumulated diverse experience across various roles and organizations. He worked at Amazon as Team Manager - Customer Service Operations from 2019 to 2021, managing customer service teams. Prior to that, he was a Customer Service Manager at Vimeo for eight months in 2021. His earlier roles include working as a Quality Assurance Analyst at ThoughtFocus and as a Software Testing Engineer at QA InfoTech. He also gained experience as a Marketing Intern at Jindal Stainless in 2018.
Education and Expertise
Nitin Agrawal holds two Master of Business Administration (MBA) degrees. He studied at ICFAI Business School and ICFAI University, focusing on Marketing, IT, and Human Resources Development from 2017 to 2019. He also earned a Bachelor of Technology (BTech) in Information Technology from Motivational Pathway, completing his studies from 2010 to 2014. His educational background equips him with a strong foundation in both technical and managerial skills.
Background
Nitin Agrawal began his professional journey with an internship at HCL Infosystems Ltd in 2013. He transitioned into software testing and quality assurance roles before moving into customer service and program management. His career has spanned various industries, including technology, e-commerce, and automotive, providing him with a well-rounded perspective on customer experience and operational management.