Nitin Kumar
About Nitin Kumar
Nitin Kumar is an Inbound Specialist based in Gurugram, Haryana, India, with extensive experience in customer service and travel consultancy. He has worked at notable companies including TravelTriangle and Spinny, managing teams and handling customer queries effectively.
Work at Spinny
Nitin Kumar has been employed at Spinny as an Inbound Specialist since 2021. His role involves managing inbound customer interactions, focusing on converting inquiries into successful transactions. He operates from the company's office in Gurugram, Haryana, India. Nitin's responsibilities include addressing customer queries and ensuring a smooth communication process throughout the customer journey.
Previous Experience at TravelTriangle
Before joining Spinny, Nitin Kumar worked at TravelTriangle in various capacities. He served as a Senior Executive for six months in 2021, where he managed a team of nine people. His role involved overseeing daily tasks and targets. Prior to that, he held the position of Senior Travel Consultant from 2018 to 2020, where he gained significant experience in customer service and travel consultancy.
Experience at Muthoot Fincorp Ltd.
Nitin Kumar worked at Muthoot Fincorp Ltd. as a Customer Service Executive for six months in 2017. During this period, he developed skills in handling customer queries and providing assistance. His role contributed to his understanding of customer service dynamics and the importance of effective communication in resolving issues.
Education and Expertise
Nitin Kumar earned a Master's degree in Marketing from Periyar Management and Computer College, Jasola, completing his studies from 2015 to 2017. His educational background has equipped him with knowledge in marketing principles and customer engagement strategies, which he applies in his professional roles.