Rupesh Aher
About Rupesh Aher
Rupesh Aher is a City Manager at Spinny in Pune, Maharashtra, with a background in operations and engineering. He has experience in various roles across multiple companies, focusing on customer experience and operational excellence.
Current Role at Spinny
Rupesh Aher serves as the City Manager at Spinny, a position he has held since 2020. In this role, he manages a team of 10 professionals dedicated to delivering exceptional customer experiences in accordance with organizational standard operating procedures (SOPs). He oversees critical post-sales operations, which include handling insurance, loan, and registration certificate (RC) transfer documentation. His leadership has contributed to significant operational improvements and customer satisfaction.
Previous Experience in Operations Management
Prior to his current role, Rupesh Aher worked at BOX8 as an Operations Manager from 2019 to 2020, following his tenure as a Junior Operations Manager at the same company from 2018 to 2019. His responsibilities included managing operations and improving efficiency within the organization. Additionally, he gained experience as a Quality Engineer at Kimplas Piping System Ltd for two months in 2018 and as an Engineer Trainee focusing on Operational Excellence at Lear Corporation from 2016 to 2017.
Educational Background
Rupesh Aher completed his Bachelor of Engineering (B.E.) in Mechanical Engineering at JESITMR Nashik from 2013 to 2016. Prior to that, he earned a Diploma in Engineering in Mechanical Engineering from K.B.H.S.S. Trust's Dr. B.V. Hiray College of Management & Research Centre from 2010 to 2013. His foundational education includes achieving the Secondary School Certificate (SSC) at L.V.H. Vidyalaya Nashik from 2009 to 2010.
Achievements in Sales and Customer Satisfaction
In his role at Spinny, Rupesh Aher successfully increased monthly car deliveries in Pune from zero to 120, with a target of reaching 500 deliveries per month. He has also achieved a customer satisfaction rating of 4.6 on Google for car deliveries in Pune. His efforts led to the opening of an additional hub in Pune to support the growing sales and operational demands.