Shubham Sarkar
About Shubham Sarkar
Shubham Sarkar is a CRM Manager with a background in Electrical Engineering and Business Administration. He has experience in customer support and success roles at various companies, including Spinny and Capillary Technologies.
Current Role at Spinny
Shubham Sarkar serves as the CRM Manager at Spinny, a position he has held since 2023. He works on-site in Gurugram, Haryana, India. In this role, he is responsible for managing customer relationships and enhancing customer satisfaction through effective communication and support strategies.
Previous Experience in Customer Success
Prior to his current role, Shubham worked at Capillary Technologies as a Customer Success Executive from 2022 to 2023 in Bengaluru, Karnataka, India. His responsibilities included ensuring customer satisfaction and managing client relationships to support business growth. Additionally, he served as a Senior Customer Support & Campaign Specialist at Easyrewardz Software Services from 2021 to 2022 in Kolkata, West Bengal, India.
Educational Background
Shubham Sarkar studied Electrical Engineering at APC ROY POLYTECHNIC, P.O-Jadavpur University, where he completed a three-year program from 2015 to 2018, earning a High School Diploma. He is currently pursuing a Bachelor of Business Administration (BBA) at Indira Gandhi National Open University, a program he is expected to complete by 2026.
Early Career in Customer Support
Shubham began his career in customer support at Easyrewardz Software Services, where he worked as a Customer Support Executive from 2020 to 2021 in Kolkata, West Bengal, India. This role laid the foundation for his expertise in customer service and relationship management.