Taruna Anand
About Taruna Anand
Taruna Anand is a seasoned professional with over a decade of experience in customer relations within the automobile industry. Currently serving as Sr. Manager of Customer Experience at Spinny in Gurugram, she has held various managerial roles at notable companies including BMW and Audi.
Current Role at Spinny
Taruna Anand serves as the Senior Manager of Customer Experience at Spinny, a role she has held since 2022. Based in Gurugram, Haryana, India, she is responsible for overseeing customer interactions and ensuring a high level of satisfaction throughout the customer journey. Her focus includes enhancing both pre-sales and post-sales experiences, leveraging her extensive background in customer relations within the automobile sector.
Previous Experience in the Automobile Industry
Prior to her current position, Taruna Anand worked at Audi Gurgaon as Assistant General Manager from 2020 to 2022. In this role, she managed customer relations and contributed to improving service delivery. Before that, she was a Customer Relations Manager at BMW Libra Autohaus from 2016 to 2019, where she focused on customer engagement and satisfaction. Additionally, she worked at Zenica Performance Cars Private Limited as Customer Relations Manager for Aftersales from 2013 to 2016.
Education and Expertise
Taruna Anand holds a Master's degree in Human Resources Management/Personnel Administration from the Institute of Management Technology, Ghaziabad, where she studied from 2014 to 2016. Her educational background complements her professional experience, particularly in managing customer relations within the automobile industry. She possesses strong computer skills, including proficiency in MS Word, MS Excel, and various CRM database applications.
Career Overview
With over a decade of experience in customer relations, Taruna Anand has developed a comprehensive understanding of both pre-sales and post-sales processes in the automobile industry. Her career has included significant roles at leading automotive companies, where she has focused on enhancing customer satisfaction and service quality. Her diverse experience has equipped her with the skills necessary to navigate the complexities of customer interactions in a competitive market.