Brittany Lawson
About Brittany Lawson
Brittany Lawson is the Manager of Customer Experience Operations at Spire, where she has worked since 2016. She has a background in customer experience training and dispatch supervision, along with a strong educational foundation in Business/Corporate Communications and Communication and Media Studies from the University of Alabama at Birmingham.
Current Role at Spire
Brittany Lawson serves as the Manager of Customer Experience Operations at Spire, a position she has held since 2016. In this role, she operates in a hybrid work environment and oversees customer experience initiatives. Her responsibilities include collaborating with various stakeholders, including senior leaders, to enhance customer satisfaction and operational efficiency.
Previous Experience at Spire
Prior to her current role, Brittany Lawson worked at Spire in multiple capacities. She served as a Dispatch Supervisor from 2014 to 2016, where she managed dispatch operations. Before that, she was a Customer Experience Trainer from 2011 to 2014, focusing on training staff to improve customer interactions and service delivery.
Experience at Liberty National Life Insurance Company
Brittany Lawson began her career as an Insurance Representative at Liberty National Life Insurance Company in Birmingham, Alabama. She worked there for four years, from 2004 to 2008, where she developed her skills in customer service and sales within the insurance sector.
Education and Academic Background
Brittany Lawson studied at the University of Alabama at Birmingham, where she earned a Master of Arts in Business/Corporate Communications. She also holds a Bachelor of Arts in Communication and Media Studies from the same institution. Her educational background supports her expertise in effective communication and public speaking.
Professional Skills and Commitment
Brittany Lawson demonstrates strong ethics and integrity in her professional conduct. She is committed to maintaining a safe work environment and fostering a diverse workforce. Her skills include public speaking, crisis management, and problem-solving, which are essential for navigating challenges in the energy and natural gas industry.