Christopher Gagliano
About Christopher Gagliano
Christopher Gagliano serves as the Vice President of Customer Experience at Spire, where he has significantly improved customer relations since 2017. He has extensive experience in the utilities industry, having previously held various leadership roles at Alagasco for nearly three decades.
Work at Spire
Christopher Gagliano has served as Vice President of Customer Experience at Spire since 2017. In this role, he has been instrumental in enhancing customer experience initiatives within the organization. His leadership focuses on improving customer satisfaction and engagement, leveraging his extensive background in the utilities industry.
Previous Experience at Alagasco
Before joining Spire, Gagliano worked at Alagasco for 27 years. He held various positions, including Director of Customer Experience from 2009 to 2017, where he led efforts to improve customer interactions. Prior to that, he served as Supervisor and Manager of Operations, Communications, and Customer Experience from 1989 to 2008, contributing to the company's operational and customer service strategies.
Education and Expertise
Gagliano holds a Bachelor of Arts in Journalism from The University of Alabama, where he studied from 1985 to 1989. He furthered his education at Birmingham Southern College, earning a Master of Arts in Public/Private Management from 1994 to 1996. His educational background supports his expertise in project leadership and corporate communications within the utilities sector.
Background in Utilities Industry
Christopher Gagliano has a strong background in the utilities industry, with over 27 years of experience. His career has been marked by a focus on customer experience and operational management. His skills in market research and marketing management have contributed to his effectiveness in organizational leadership and customer engagement strategies.