Hope Elliott
About Hope Elliott
Hope Elliott is a LAN Analyst II with extensive experience in troubleshooting PC hardware and software issues. Currently employed at Spire in Birmingham, Alabama, she has previously held various roles in IT support and coordination across multiple companies.
Work at Spire
Hope Elliott has been employed at Spire as a LAN Analyst II since 2019. In this role, she focuses on troubleshooting PC hardware and software issues, collaborating closely with end users to gather requirements for effective issue resolution. Her responsibilities include setting up various peripherals such as PCs, printers, laptops, and scanners, as well as assisting in the maintenance of server applications. Elliott's experience in documenting incidents and support requests ensures that resolutions are tracked through issue tracking applications.
Previous Experience in IT Support
Before joining Spire, Hope Elliott worked at Motion Industries as a System Support Analyst from 2012 to 2019. In this position, she provided technical support and resolved system-related issues. Prior to that, she served as a Help Desk Analyst at Pomeroy for three months in 2011, where she supported users at BBVA Compass Lakeshore. Elliott also held roles at O'Neal Steel, including Product Coordinator from 2001 to 2006 and Support Center Coordinator from 2006 to 2009, accumulating extensive experience in IT support and coordination.
Education and Expertise
Hope Elliott studied at Virginia College of Birmingham, where she earned a Bachelor of Arts in Business Management from 2004 to 2007. She also attended Bessemer State Technical College, achieving a Certificate in Data Entry in 2000 after 11 months of study. Her educational background complements her technical skills, which include expertise in imaging and deploying computer equipment using SCCM, as well as troubleshooting hardware and software issues.
Technical Skills and Proficiencies
Hope Elliott possesses a range of technical skills relevant to her role as a LAN Analyst II. She is proficient in troubleshooting both PC hardware and software issues and has experience in setting up various peripherals. Elliott is skilled in documenting incidents and support requests, ensuring that resolutions are tracked effectively. Her expertise also includes assisting in the maintenance of server applications, which supports her ability to provide comprehensive IT support.