Kimberly Parker
About Kimberly Parker
Kimberly Parker is a Training and Development Specialist at Spire, where she has worked since 2012. She transitioned to this role in May 2020, focusing on developing personnel and improving call quality assurance for customer service representatives.
Work at Spire
Kimberly Parker has been employed at Spire since 2012, serving as a Training and Development Specialist. In this role, she focuses on developing the skills and capabilities of employees within the organization. Her tenure at Spire spans over 12 years, during which she has transitioned from a Call Center Representative to her current specialist position. This progression reflects her commitment to enhancing employee performance and service quality.
Training and Development Role
In May 2020, Kimberly transitioned to a Specialist Training and Development role, allowing her to concentrate exclusively on employee development. This shift enabled her to implement targeted training programs aimed at improving the competencies of staff. Her efforts are designed to foster a culture of continuous learning and professional growth within the organization.
Quality Assurance and Training Experience
Kimberly was promoted to a QA and Training position, where she played a significant role in enhancing call quality assurance processes. Her contributions were pivotal in training customer service representatives, leading to improved performance metrics. The initiatives she implemented have resulted in increased skillsets among Customer Experience representatives, positively impacting overall service delivery.
Background in Emergency Dispatch Support
Kimberly has experience supporting the Emergency Dispatch Center, which has contributed to her expertise in Natural Gas Emergency and Field Operations. This background has equipped her with the knowledge necessary to address critical situations effectively and support the operational needs of the organization.
Previous Role as Call Center Representative
Before her current role, Kimberly worked as a Call Center Representative at Spire from 2012 to 2016 in Birmingham, Alabama. This position provided her with foundational experience in customer service and operations, which she has built upon throughout her career in training and development.