Lauren Hard
About Lauren Hard
Lauren Hard is a Quality Assurance Specialist at Spire, where she has worked since 2020. She has a background in human resources and management, with previous roles at Enterprise Holdings and Winn-Dixie, and holds a Bachelor's Degree in Business Management from Jacksonville State University.
Current Role at Spire
Lauren Hard serves as a Quality Assurance Specialist at Spire, a position she has held since 2020. In this role, she focuses on ensuring that the company's quality standards are met and maintained. Her responsibilities include evaluating processes and implementing improvements to enhance service delivery. Located in Birmingham, Alabama, she has contributed to the organization's commitment to quality and customer satisfaction.
Previous Experience at Enterprise Holdings
Before joining Spire, Lauren Hard worked at Enterprise Holdings for two years as a Human Resources Coordinator from 2018 to 2020 in the Jackson, Mississippi area. Her role involved managing employee relations and supporting HR initiatives. Prior to this, she held various positions at Enterprise Rent-A-Car, including Assistant Branch Manager and Management Trainee, where she developed skills in team leadership and operational management.
Background in Retail and Customer Service
Lauren Hard began her career in the retail sector, working at Winn-Dixie. She served as a Pharmacy Technician from 2014 to 2016 and later as a Customer Service Team Lead for two months in 2016. Her experience also includes roles as a Customer Service Associate and Cashier from 2013 to 2014. These positions helped her build a foundation in customer service and operational efficiency.
Education and Expertise
Lauren Hard earned her Bachelor’s Degree in Business Management from Jacksonville State University, completing her studies from 2010 to 2016. Her academic background supports her expertise in employee development and training, which she actively pursues in her professional roles. She emphasizes aligning employee needs with business objectives to improve overall service quality.