Robert Cannon
About Robert Cannon
Robert Cannon is an ITSM Analyst with over 20 years of experience in Incident, Problem, and Change Management. He has held various roles in prominent companies, including Equifax, Save A Lot, and IBM, and currently works at Spire since 2022.
Current Role at Spire
Robert Cannon serves as an ITSM Analyst at Spire, a position he has held since 2022. In this role, he focuses on enhancing IT service management processes and ensuring effective incident, problem, and change management. His experience in ITSM contributes to the optimization of service delivery and operational efficiency within the organization.
Previous Experience at Equifax
Prior to his current role, Robert worked at Equifax as an Information Technology Service Management Specialist from 2014 to 2020. During his six years at Equifax, he developed skills in managing IT services and contributed to the organization’s ITSM initiatives, enhancing service quality and response times.
Experience at Save A Lot
Robert Cannon was employed at Save A Lot as an Information Technology Specialist from 2020 to 2022. His role involved supporting IT operations and implementing service management practices that improved the efficiency of technology services within the company.
Career at IBM
Robert's career includes a significant tenure at IBM, where he worked as an Availability Manager from 1997 to 2013. Over the course of 16 years, he managed system availability and reliability, playing a key role in maintaining service continuity and performance for clients.
Education Background
Robert Cannon completed his education at McCluer South-Berkeley High School, where he studied from 1984 to 1990. This foundational education provided him with the skills necessary to pursue a career in information technology.
Expertise in IT Service Management
With over 20 years of experience in Incident, Problem, and Change Management, Robert possesses extensive expertise in IT Service Management (ITSM). His knowledge and skills in this area enable him to effectively manage IT services and improve operational processes.