Thomas Nestor
About Thomas Nestor
Thomas Nestor is a Training and Development Specialist at Spire, with a strong background in customer service and training within the utilities industry. He holds a Bachelor's Degree in Communication from the University of Missouri-Saint Louis and has developed training materials and coaching programs to enhance team performance.
Work at Spire
Thomas Nestor has held multiple roles at Spire, contributing to various aspects of customer service and training. He began his career at Spire as a Customer Service Representative from 2011 to 2013 in the Greater St. Louis Area. He then advanced to the position of Supervisor at the Connect Center from 2013 to 2017, where he oversaw operations and team performance. Following this, he served as a Specialist in Quality Assurance and Training from 2017 to 2020, focusing on enhancing training processes. Since 2020, he has been working as a Training and Development Specialist, where he develops training materials and oversees training delivery.
Education and Expertise
Thomas Nestor has a solid educational background, having studied at DeSmet Jesuit High School from 2000 to 2004. He earned a Bachelor’s Degree in Communication from the University of Missouri-Saint Louis, completing his studies in 2015. Additionally, he studied Public Relations at Webster University from 2009 to 2011. His expertise includes verbal de-escalation techniques, which enhance customer service interactions. He has developed comprehensive training materials tailored for the utilities industry and possesses strong coaching skills that contribute to team development.
Background
Thomas Nestor has a diverse professional background, primarily focused on training and customer service within the utilities sector. His career at Spire spans over nine years, during which he has taken on various roles that emphasize quality assurance, training, and customer interaction. His experience in managing high-volume workloads has equipped him with the skills necessary for efficient training delivery and maintaining quality standards.
Achievements
Throughout his career at Spire, Thomas Nestor has made significant contributions to training and development. He has developed training materials that are specifically designed for the utilities industry, ensuring that staff are well-equipped to handle customer interactions. His role in coaching has also played a vital part in improving team performance and development. His expertise in managing training processes has led to enhanced customer service outcomes.